Greg Crossan Greg Crossan

Build a Firmwide Quality System That Defeats Perfectionism and Expands Capacity

Perfectionism looks like rigor but functions like waste. This article shows partners how to build a firmwide quality system that improves accuracy and protects capacity. Learn how to track cost of quality, publish a service catalog, use a quality dashboard, clarify decision rights, and enable managers so rework drops and margins improve.

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Greg Crossan Greg Crossan

Hybrid Leadership for CPAs: Why It’s the Smart Bet

Discover why hybrid leadership, a blending of transactional clarity with transformational vision, is critical for CPA firms. Learn how this approach enhances employee engagement, accelerates innovation, and drives tangible business outcomes.

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